1. Subscription Fees
EstateX subscription plans are billed in advance on a recurring basis. You may cancel at any time from the Billing page; cancellation stops future renewals but does not retroactively refund the current billing period.
2. 14-Day Refund Window
If you are charged for a new paid plan and contact us within 14 days of that charge, we will refund the most recent payment in full, provided the account has not been used in bad faith (for example, mass listing scraping or abuse).
This applies to the first paid billing cycle. Renewal payments after the initial 14 days are non-refundable.
3. Non-Refundable Items
Add-on usage fees, AI generation credits already consumed, and any one-time service fees are non-refundable once delivered.
Accounts terminated for violation of our Terms of Service are not eligible for a refund.
4. How to Request a Refund
Email krmabdalhlem45@gmail.com from the address associated with your EstateX account. Include the date of the charge and a brief reason for the request.
Approved refunds are issued to the original payment method within 5–10 business days.
5. Chargebacks
Please contact us before initiating a chargeback. We are committed to resolving billing issues quickly and fairly.
6. Changes to This Policy
We may update this Refund Policy from time to time. The latest version is always available on this page.